Frequently Asked Questions

Frequently Asked Questions

📦 Delivery and Shipping

What are the delivery times?
Orders are typically processed within 1-2 business days and delivered within 7-15 business days.

What are the delivery charges?
Delivery costs are calculated automatically at checkout based on your address.

💳 Payment

What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express) and other secure payment methods.

Are the payments secure?
Yes, all payments are processed securely through our encrypted payment platform.

🔄 Returns and Refunds

What is your return policy?
You can return unused items in their original packaging within 14 days of receipt.

How can I return an item?
Contact our customer service department to obtain a return authorization and shipping instructions.

📧 Contact

How can I contact you?
You can contact us via our contact form or by email. We usually respond within 24 hours.